Hello,<br><br>I&#39;d also love to know how to make them work. It seems like they were able to make them work at <a href="http://forums.otrs.org/viewtopic.php?f=53&amp;t=5475">http://forums.otrs.org/viewtopic.php?f=53&amp;t=5475</a> <br>
<br>If you make them work, please let us know, there should be a FAQ entry or a HOW-TO forum post about it...<br><br>Leonardo Certuche<br><a href="http://www.itconsultores.com.co" target="_blank">www.itconsultores.com.co</a><br>
<br><br><div class="gmail_quote">On 23 August 2010 16:44,  <span dir="ltr">&lt;<a href="mailto:abrenes@spcinternacional.com">abrenes@spcinternacional.com</a>&gt;</span> wrote:<br><blockquote class="gmail_quote" style="margin: 0pt 0pt 0pt 0.8ex; border-left: 1px solid rgb(204, 204, 204); padding-left: 1ex;">
Hi expert&#39;s<br>
<br>
I was configuring SLA&#39;s under my OTRS, everything work fine, but I see<br>
that the notification when the SLAs time is over only appear under the<br>
agent console.<br>
<br>
This notifications can be send via email to a supervisor or manager?<br>
<br>
Regards,<br>
<br>
André<br>
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