Hi Roy
Changes made in SysConfig (or just about any of the OTRS configuration files) are reflected in OTRS immediately without the need to restart the webserver.
Lars
-----Original Message-----
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Roy Kaldung
Sent: Tuesday, May 17, 2011 1:42 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] change ticket priority w/o acquire ownership
On Tue, 17 May 2011 12:53:55 +0200, Francesco Pasqualini
Is there a way to change ticket priority w/o acquiring ticket ownership ?
I need a "supervisor" agent that must be able to change priority of every tickets.
Hi Francesco: Have a look into SysConfig and check the configuration settings for Frontend::Agent::Ticket::ViewPriority Changing Ticket::Frontend::AgentTicketPriority###RequiredLock from yes to no should work for you. Don't forget to restart your webserver. Regards, Roy -- Roy Kaldung --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs