Hello, 

From what I have seen before and using the config that Renee mentioned before, there are two config settings you have to consider, 

1. DynamicFieldFromCustomerUser::Mapping: Here you have to tell which attribute from LDAP should be mapped to each dynamic_field you created. 
2. Enable Ticket::EventModulePost###930-DynamicFieldFromCustomerUser 

And I believe you have to go into Config.pm file and add the lines for the mapping you created here before. 

Take a look into the forum below

http://www.evidente.de/2015/01/storing-customeruser-data-in-dynamic-fields/

Hope it Helps

Best Regards

2016-06-13 16:39 GMT-06:00 Nick Bright <nick.bright@valnet.net>:
On 6/1/2016 2:54 PM, Nick Bright wrote:
On 5/30/2016 9:25 AM, Renee B wrote:
See SysConfig option DynamicFieldFromCustomerUser::Mapping

- Renée
I'm trying this as well, in OTRS v3.

I've followed the online help in the document, creating the dynamic field before adding it to the Mapping SysConfig option you've mentioned. I also enabled the "setting below" as its' help indicates.

However, I do not understand what this means:
The dynamic fields must be present in the system and should be enabled for AgentTicketFreeText, so that they can be set/updated manually by the agent.
Could you offer any advice or a link to the relevant section of documentation?
 I am still struggling to get this to work. I think the key issue is that I do not understand what "should be enabled for AgentTicketFreeText" means in this context. Could anybody enlighten me?
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