As part of an ongoing project, i am currently trying to write scripts that will automatically alter the details stored by OTRS. I have been able to write scripts such that i can create and alter articles, users, groups etc. But have been unable to create tickets externally. Although the ticket table shows the updates, they are not shown by the GUI. There are 3 possibilities i can see why this won't be working: 1 - Because i need to do more than simply create a new ticket record (and a corresponding article). 2 - Altering the database without passing through OTRS violates some internal checking. 3 - The database record becomes corrupted im performing the insertion. Any advice on whether this problem is solvable, and if so how would be greatly appreciated. Kind regards, Paul Hickman