On Tue, Apr 10, 2012 at 4:46 AM, Sune T. Tougaard <stt@lyngsoesystems.com> wrote:

Also, perhaps take a quick look here:

http://doc.otrs.org/3.1/en/html/config.html#Framework:Frontend::Customer::Auth

 

Search for “suffix”.

With “Customer::AuthModule::LDAP::UserSuffix” you can append the UPN part to the username, and have them login with just that.

 

That does not solve the duplicate usernames though, I’m not sure how it will handle that, but it may be worth a shot.

 

--

/Sune T.

 



Im using the "mail" ldap attribute for UID and its working great now. The email is unique for each user and something they are very familiar with.
Side effect is that any agents that logged in previously with sAMAccountName now when they logged in using their emails appear a "new" agents in the system. They have an old agent record based on the username and a new agent record based on the email. Need to figure out how to remove the old records