I have just setup a new OTRS system and created a Queue. When I go into the customer interface they have a pull down showing all the Queues including Junk, admin etc. How can I force them to a single queue? Thanks. Michael Lough Tech Support Engineer Acopia Networks www.acopia.com -------------------------------------------------------- DISCLAIMER: The information contained in this e-mail is confidential and is intended solely for the review of the named addressee, and in conjunction with specific Acopia Networks business. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you are unable to treat this information accordingly, or are not the intended recipient, please notify us immediately by returning the e-mail to the originator.