Hi, I have raised this issue before without any response. Could it be that I am the only one who have expirienced this? When we use the CustomerUser::DB to get customer data into our helpdesk from SuradoCRM placed on a MSSQL2005, extended characters looks bad. If we change the Default CharSet to iso-8859-1 (in the config.pm) it's just fine, but then we get problems with characters in internal emails and some views in the OTRS interface. In the LDAP module we have the option to define source and destination charset: SourceCharset => 'iso-8859-1' DestCharset => 'utf-8' I would very much like to do something like that with the database module. Anyone has any idea how to achieve that? Any other suggestion on how to resolve the problem is very welcome. - martin