Dear Admin  
    I had the following doubt while testing the OTRS

When A demo customer is creating a ticket in any queue , how is the owner decided ? If its decided according to the configuration "owner" in OTRS  , Its not working for me ,For me any queue , the default owner is ad min , please help


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Thank You
Best Regards
Joseph Sibie Devis        
KALKITECH
#147, Ananthapushpa Buildings ;5 th Main. Sector 7, HSR Layout ;Bangalore-34 , INDIA
((+91) (80) 2572 1263 / 1264 | *josephsdevis@kalkitech.in/com |8 www.kalkitech.com
"A Whole New World of Intelligent Energy Systems"




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Today's Topics:

   1.  HTML Conversion to text (Jamie Spence)
   2. Re:  HTML Conversion to text (Klaus Bruno)
   3. Re:  Email-ticket vs Phone-ticket (Nils Breunese (Lemonbit))
   4. Re:  HTML Conversion to text (Nils Breunese (Lemonbit))
   5. Re:  Email-ticket vs Phone-ticket (Egor Tsilenko)


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Message: 1
Date: Mon, 2 Jun 2008 17:01:53 +0530
From: "Jamie Spence" <jamiespence@gmail.com>
Subject: [otrs] HTML Conversion to text
To: "User questions and discussions about OTRS.org" <otrs@otrs.org>
Message-ID:
	<ae847c4b0806020431p18b72a6fv7cc0a9b971f95a3e@mail.gmail.com>
Content-Type: text/plain; charset="iso-8859-1"

Is there any option to maintain html mail formatting so that tables and
stuff work/display ok?

Any ideas appreciated.

Thanks,

Jamie