Re: [otrs] Where do I find the system log?

11 Jul 2006

      That did it!  I used the full path '/usr/.../otrs/var/tmp/otrs.log' and now 
the file has been created by the system (prior to this last test, I deleted 
the file I manually created) and is being updated with each syslog entry!

Thanks, Andy!

========================================
...
From: Andy Lubel 
Reply-To: "User questions and discussions about OTRS.org" 
To: "User questions and discussions about OTRS.org" 
Subject: Re: [otrs] Where do I find the system log?
Date: Tue, 11 Jul 2006 15:35:04 -0400
If its entered as /tmp/otrs.log then its going to the root, not relative to
where its called from.. If you wanted that relative then you want
tmp/otrs.log. Mine is set to /opt/otrs/tmp/otrs.log but would also work if 
I
did tmp/otrs.log (because /opt/otrs is my home directory and considered the
root of the application)
In other words if you put '/' at the beginning its like going to the root 
of
the drive.
HTH,
Andy
On 7/11/06 3:12 PM, "s taylor"  wrote:
...
Thanks for your reply.
I have 'write' permissions on the folder; enough that the file,
'Kernel-System-Stats-StateAction-2006-06.cache' was able to write to it 
a
few days ago.
For the SysLog file in SysConfig, I have '/tmp/otrs.log' as the LogFile 
name
(using the default) which I'm ASSUMING that this implies that this 
folder is
located in the 'var' subdirectory.
As another attempt, I manually created the 'otrs.log' file with 777 and
placed it in '/tmp/otrs.log' (which is contained in 'var') subdir.  I 
logged
in then out of a test account in order to generate a line entry in the 
log.
The 'System Log' on the web interface was updated, but nothing was 
written
to the 'otrs.log' file I created.
Any ideas?
Thanks.
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