Hello,

I believe AgentTicketZoom will only show you fields with values. If you haven't set the freefield to a value, nothing will be shown.
Another thing to do is make sure /opt/otrs/Kernel/Output/HTML/Standard/CustomerTicketZoom.dtl is actually letting you see the freefield.

Leonardo Certuche
www.itconsultores.com.co
Medellín, Colombia



On 8 August 2011 14:36, Ugo Bellavance <ugob@lubik.ca> wrote:
Hi,

I would like to use TicketFreeTime fields for my tickets, so here is what I did:

- Created the field in Core::TicketFreeTime
- Enabled its display in agent interface in: Ticket::Frontend::AgentTicketFreeText###TicketFreeText
- Enabled its display in customer interface in :
Ticket::Frontend::CustomerTicketZoom###AttributesView

I can see the field in the agent interface, but I can't see it in the customer interface when I zoom on a ticket.  Is it a caching issue? Where is this field supposed to be?

Also, is it possible to have this field displayed in the summary view of the customer interface?

Thanks,

Ugo

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