When you create a ticket, if the Owner is -, which is default, it&#39;s the root@localhost Owner, and not locked.<div><br></div><div>What version OTRS and do you have a specific config that assigns an owner? </div><div><br>
<div class="gmail_quote">On Tue, Mar 8, 2011 at 5:46 PM, Robert Poreba <span dir="ltr">&lt;<a href="mailto:poreba.robert@googlemail.com">poreba.robert@googlemail.com</a>&gt;</span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">
<div lang="EN-GB" link="blue" vlink="purple"><div><p class="MsoNormal">Hi All,</p><p class="MsoNormal"> </p><p class="MsoNormal">When we create new Tickets, the Agent creating it becomes the Owner automatically.</p><p class="MsoNormal">
Is there a way to disable this feature so the Ticket sits in the queue with blank owner until somebody picks it up?</p><p class="MsoNormal"> </p><p class="MsoNormal">I’ve checked google but no luck.</p><p class="MsoNormal">
 </p><p class="MsoNormal">--</p><p class="MsoNormal">Kind Regards,</p><p class="MsoNormal">Robert</p></div></div><br>---------------------------------------------------------------------<br>
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