Hi, On Fri, Apr 25, 2003 at 03:26:09PM +0100, Jim Wight wrote:
I agree! But I find that even "100005" is too long. "1005" (two characters shorter) would be better. I wish I knew how to make a new module, but I'm not a programmer in any way.
I omitted to mention that I've also set TicketHook to a 2-character string, so a Subject line now looks like
[SN: 100005] Re: 1.1.0-RC2 Ticket Number Generation
That's is fine, but "[SN:" is a problem, because a well known email program is replacing SN: (two characters and :) with RE:! -=> New subject after customer replying will be "[RE: 100005] Re: 1.1.0-R..." and OTRS can't detect a follow up (a new ticket will be created). Use always min. three characters for TicketHook.
Jim
Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- Old programmers never die. They just branch to a new address.