
Hello Martin!
[...] The cronjob is "var/cron/unlock".
And how does my System know about it? There was no instruction in the /opt/OpenTRS/INSTALLATION to move it to my cronjobs directory or file or whatever. Whether root nor infosys nor otrs have this job, displaying it by
crontab -u username -l
Ok. That's correct. I added it to the INSTALL file. Thanks.
PS: Use $OTRS_HOME/bin/Cron.sh {start|stop|restart} (as OTRS user) to start/stop this cronjobs from var/cron/*. The SuSE and Red Hat rc-script is doing this automatically.
I did that, but the probelm wasn't solved. I fixed a Syntax Error in my
additions and the problem wasn't solved.
server:/opt/OpenTRS$ bin/UnlockTickets.pl --timeout
returns
UnlockTickets.pl
/dev/null
? Is there a way to check if the crownjobs are run properly? It would be great, if you could give me some hints... Greetings Hannes Lau