I'm configuring otrs 2.2.6 and I'm facing a configuration problem:

Configuration goal: Manage all users (both agents and customers) from an Active Directory Server (Windows 2003 SP2) so that we don't have to add a user in both interfaces.

I managed to setup both Agent Authentication and Agent db synchronistation (which is done through UserSyncLDAPMap).

This part works fine: When I login with an unkown user for otrs, he authenticates vie AD, fetches all info from the AD and writes it into the system_user table.

Concerning the customer part, I can authenticate vie AD for the customers, but he does not inject anything into the customer_user table

When I try to login through the Customer page, I get the message "Panic! No UserData!!!".

As I understood, after reading the documentation and the different config pages, this is due to the fact that he cannot find a reference into the customer_user table...

How do I synchronize/inject data into the customer_user table from AD?

Is there a similar mechanism as for the Agents (through UserSyncLDAPMap)? (through the parameter {DatabaseUserTable} = 'customer_user' ?)

Or am I missing things

In attachment, you'll find my configuration

Regards,

Christophe

PS: Authentication works fine as in the logging (and also while sniffing traffic) he authenticates well and passes all data.