Hi Mauricio,<br><br>What user is the cronjob associated with? I once have that same issue and moving the cronjobs to the root user solved it.<br><br>The postmaster info is stored in the mail_account table of the database<br>

<br>About notifying customers on ticket creation, try /otrs/index.pl?Action=AdminAutoResponse using the autoreply type, you can even send the ticket number to the client so he can keep track of it.<br><br>Greetings,<br><br clear="all">

Leonardo Certuche<br>301 284 6250<br>460 0727 ext 5559<br><a href="mailto:leonardo.certuche@itcon-ltda.com">leonardo.certuche@itcon-ltda.com</a><br><a href="http://www.itcon-ltda.com">www.itcon-ltda.com</a><br>Cra 31 # 54-10 TECNOSOFT<br>

Medellín, Colombia<br>
<br><br><div class="gmail_quote">On Tue, Aug 4, 2009 at 12:14 PM, Mauricio Tavares <span dir="ltr">&lt;<a href="mailto:raubvogel@gmail.com">raubvogel@gmail.com</a>&gt;</span> wrote:<br><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">

        First of all, /etc/cron.d/otrs does not seem to be working. My test was to send an email to the account I setup otrs to retrieve email from. If I run PostMasterMailbox.pl manually, it will retrieve the email. But it is not being executed by cron. The only thing I did to the otrs cron file was to change the time between mail checks from 10 to 5 minutes. Right now it has a few test emails sitting on the queue but they are been cheerfully ignored. Any suggestions for why that is happening?<br>


<br>
        Also, where does it store the info used to configure the mail accounts you setup using Preferences-&gt;PostMaster Mail Account (chapter 5.13 in the manual)? Would it be in the otrs database?<br>
<br>
        How do you setup a queue to send back an email acknowledging it has received an email? I have associated an email to a queue but do not seem to figure out how to make it send that initial &quot;Hey, we got your email request and now will think about it&quot; message.<br>


---------------------------------------------------------------------<br>
OTRS mailing list: otrs - Webpage: <a href="http://otrs.org/" target="_blank">http://otrs.org/</a><br>
Archive: <a href="http://lists.otrs.org/pipermail/otrs" target="_blank">http://lists.otrs.org/pipermail/otrs</a><br>
To unsubscribe: <a href="http://lists.otrs.org/cgi-bin/listinfo/otrs" target="_blank">http://lists.otrs.org/cgi-bin/listinfo/otrs</a><br>
<br>
NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!<br>
<a href="http://www.otrs.com/en/support/enterprise-subscription/" target="_blank">http://www.otrs.com/en/support/enterprise-subscription/</a><br>
</blockquote></div><br>