[otrs] Automatically send a new ticket autoreply to a cc adress

11 Jul 2005

      would be possible to implement something similar via procmail and somthing 
else?

Ciao
AleX
...
Hi Alex,
...
On Thu, Jul 07, 2005 at 12:02:07PM +0200, Alessio Tosi wrote:
...
OKI Systems (Italia) S.p.A.Is it possible to include a cc address in the
atu response when the new mail that open a ticket comes from a specific
domain?
Eg.
user at mydomain.it, send a new mail to otrs at mydomain.com and opens a 
new
ticket.
Otrs send automatically an autoreply to user at mydomain.it cc:
manager at mydomain.it
...
No, that isn't possible without changing the source code of OTRS.
Another possebility would be to send all mail from the OTRS via Bcc to
another specified adress and forward the important messages to manager@
by filtering out this messages.
...
Ciao,
Christian