Re: [otrs] Attachment Issues

16 Apr 2008


      Hi Aleem,
...
Okay, so those aren't attachments? Because if I open them in notepad I 
can actually see some text (i.e. someone sends a word doc). How then 
do I go about viewing the attachments?
If you have sent an attachment with your email, and your mail server has 
not stripped the atttachment, then it will appear in the same area as 
File-1 and File-2.
...
On Mon, Apr 14, 2008 at 2:16 AM, Shawn Beasley mailto:shawn.beasley@otrs.com> wrote:
Hi Aleem Mohamed,
Hey there. I just had a question about attachments from
        incoming mail to OTRS. My problem is that when a user submits
        a new ticket bysending an e-mail to OTRS along with an
        attachment the attachment doesn't seem to display properly.
        When I zoom in on the ticket with the attachment the
        attachment is renamed to 'file-X' (i.e. file-1....no
        extension) and when I try to view it I am unable to do so. Any
        idea on how I can go about fixing this or anyone know what's
        going on exactly? Thanks for your time!
file-1 and file-2 are special. They are the HTML portions of the
    email taht are stripped by otrs.
-- 
    Shawn Beasley
    ((otrs)) :: OTRS AG :: Norsk-Data-Straße 1 :: 61352 Bad Homburg
      Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18
        http://www.otrs.com/ :: Communication with success!
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-- 
Shawn Beasley
((otrs)) :: OTRS AG :: Norsk-Data-Straße 1 :: 61352 Bad Homburg
    Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18
      http://www.otrs.com/ :: Communication with success!


Geschäftssitz: Bad Homburg
Amtsgericht Bad Homburg, HRB 10751
Steuernummer: 003/240/97521

Aufsichtsratsvorsitzender: Burchard Steinbild
Vorstandsvorsitzender: André Mindermann