Patrick Evans wrote:
I inherited the OTRS at work and we are moving to different server machine. So I'm trying to run the backup.pl and restore.pl scripts.
When I run the backup.pl script I get the following:
Backup backup//2007-08-06_15-56/Config.tar.gz ... The system cannot Find the path specified. Failed Backup backup//2007-08-06_15-56/Application.tar.gz ... The system cannot Find the path specified.
I looked at the perl script and in the if statement for the config File it is looking for config.pm, which isn't in my Kernel/Config Directory. Just Defaults.pm and GuestAgent.. files.
There should be a file called Config.pm in ~otrs/Kernel/. I've never used OTRS's own backup and restore scripts though.
The dump of the SQL files works and when I try to run restore.pl On the dump I get:
Restore backup/../Config.tar.gz ... Error: Already existing tables in the database. A empty database Is required for a restore.
I haven't populated the new OTRS install so I'm not sure what I Need to do to clear the database so I can restore the old one.
Make sure there are no tables in the databases (should be the case if you created a fresh database). You can use the DROP TABLE statement to remove tables. Nils Breunese.