Re: [otrs] canned text reply ordering

16 Feb 2004


      Hi Stefan,

On Mon, Feb 16, 2004 at 11:31:31AM -0500, Stefan Testa wrote:
...
I am hoping that someone might be able to point me in the right
direction.
The default setting of the ticket reply email is to order the response:
SALUTATION
            |
      PREVIOUS TEXT
            |
      CANNED RESPONSE
            |
      SIGNATURE
Is there any way to either remove the 'previous text' entirely or move
it to the end of the message? The current order creates almost
unreadable threads when much of your customers use HTML email.
See: http://doc.otrs.org/cvs/en/html/configfile-responsef.html

 .-)
...
Stefan
Martin Edenhofer

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