26 Feb
2008
26 Feb
'08
3:35 p.m.
I to all, I have a question: when I close a ticket I write a note. I would like that this note is included in the e-mail notification to customer. I can't find how it is possible.
That note is an internal note, it will not be sent to the customer.
If I want to send a message on close, I send a email and set the next state to close. LQ