try to
SetPermissions.sh { Home directory of the OTRS user } { OTRS user } { Web server user } [ Group of the OTRS user ] [ Group of the web server user ]

for me (ubuntu)
is SetPermissions.sh  /usr/share/otrs otrs www-data www-data www-data

Tosi Alessio
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OKI Systems (Italia) S.p.A.
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-----Original Message-----
From: Nils Breunese (Lemonbit) [mailto:nils@lemonbit.nl]
Sent: Monday, April 28, 2008 11:36 AM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] Software problem

DAVAUT Benoit [FR] wrote:

> The SetPermission Script doesn’t run properly.
> I deleted OTRS for reinstall but I have another error :
>
> Warning: Kernel/Config.pm isn't writable!
>
> Comment:
> If you want to use the installer, set the Kernel/Config.pm writable
> for the werserver user! Can't open /opt/otrs/Kernel/Config.pm:
> Permission denied
>
> Here are the file permissions :
>
> -rwxrwxrwx  1 apache apache  3900 Mar 28 05:01 Config.pm
>
> I don’t understand why I have all these problems permissions.
>
> Have you an idea, please ?

Do you have SELinux enabled maybe? Our Config.pm is just 664 and owned by apache:apache. No problems.

Nils Breunese.
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