
23 Feb
2004
23 Feb
'04
7:04 p.m.
On Friday, February 20, 2004 11:59 AM
Bianchi, Giordano
Since I've upgraded to OTRS 1.2.1, i've been getting reports of tickets being "removed" by the system automatically. I've looked at the history of one of these tickets and it seems that the root account changed the status of the ticket without any user intervention.
Did you change the ticket states in any way? Do you have an jobs running in GenericAgent performing the above? Regards, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388