Thanks. Interestingly, if the ticket was created with a wrong customer ID, this works fine. If no ID was previously defined, it doesn't appear to, as there is no ID "link" displayed. Is it possible to make Customer ID a manditory field on a new ticket? I've looked through the admin settings but could not find a parameter for this. Nils Breunese (Lemonbit) wrote:
Tom Leonard wrote:
This is my first OTRS installation. I'm using the system, but can't seem to find a function that allows me to edit information previously entered with a ticket. As an example, in a phone ticket, I may need to change:
1. Customer ID, simply because I got it wrong in the first place.
Zoom in on the ticket, click Customer and specify the correct customer.
2. Accounted time. I have standard minimum times for initial ticket entry. In the beginning, I missed a few and would like to go back and clean this up.
Add a note to the ticket and specify the time worked.
Nils Breunese. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/