Re: [otrs] Automatic creation of tickets for reccurring maintenance tasks

Hi, I use crontab + scripts in Perl that injects emails in postmaster.pl to do that for managing my backup works. Generic agent is for now only for ticket yet created. But I also guess it will not be difficult to create what could be called a "generic customer" to automatically create tickets inside OTRS application. Hope you can understand my english (et bonjour de France !) 2008/7/9 Charaoui, Jerome :

Hello,

I'm wondering if OTRS supports creating pre-defined tickets automatically at certain intervals of time. For example, let's say someone should check the logs of some server every week, a ticket would be created automatically every Monday for this task.

I've read about the Generic Agent, but it didn't see anywhere that it could also create tickets.

Thanks,

-- Jérôme Charaoui Service informatique - Collège de Maisonneuve _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system?

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