1) Is it possible to see all tickets in a queue? At present when a ticket in the 'systems' queue is owned by another member, I can't see it.
You can do a Search, or you could enable Status/View from the Sysconfig
Hope this helps...
Gabriele
----- Original Message -----
From: "Mark Moore"
Hi,
I'm thinking about switching our helpdesk to OTRS, but I have two questions about the web interface.
1) Is it possible to see all tickets in a queue? At present when a ticket in the 'systems' queue is owned by another member, I can't see it.
2) Is is possible to all queues that I'm a member of listed on the same line as the "My Queues" line, regardless of the ticket status in those queues?
TIA
--
Mark --0- ---------------------------------------------------------------------- Mark Moore UCAR/NCAR/CGD mmoore@ucar.edu 1850 Table Mesa Drive (W) 303 497-1338 Boulder, CO 80305 (F) 303 497-1324
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