I think the main reason you are not getting an answer is it does not make sense.. please elaborate what you are asking about a bit more

Shawn Gadow

Network Administrator

Oregon CUSD 220

“Security is when everything is settled. When nothing can happen to you. Security is the denial of life.” – Germaine Greer

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Juancho -
Sent: Friday, May 13, 2011 9:49 AM
To: otrs@otrs.org
Subject: [otrs] How to change the "new ticket" option

Hi,, need help!!!

I have a problem. How can I do to move a ticket to the  "new ticket" without blocking the ticket to a different user.

Thanx!!!!!!!!!!!!!!!!!!!!!!!!!!