What
I would like to be able to do is:
Look
for a particular phrase in the body of the email, dispatch it to a certain
queue and then send an auto response to them saying that their call has been
rejected, then close the call automatically.
From:
otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Marco
Vannini
Sent: 11 January 2010 17:12
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Auto rejecting a call
Are you dispatching "by selected Queue" or
"by email TO: field" ?
Fetching is done by otrs ? it would be possible to put in
the middle something like spamassassin or fetchmail ?
On Mon, Jan 11, 2010 at 3:53 PM, Marretta, Rosanna <Rosanna.Marretta@yrclogistics.com>
wrote:
Hi,
Is
there anyway we can auto reject a call, i.e. if it contained something in the
body of the email? We would like the system to reject the call and send
an auto response back to the user telling them that its been rejected.
Thanks,
Rosanna
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