Hello,
When I add a note, it actually doesn't give the oportunity to change state,
and the state remains closed... Is the only way to actually reply to the
client again? This would be kind of inconvenient in case we closed it by
mistake, and don't really have anything to say (yet) to the client... Am I
overlooking something?
Cheers,
Bo van Weert
tel. 902 014 180
(00 34) 96 393 109 77
fax. 96 360 69 13
http://www.valbosoft.com
Tyler Hepworth
Hello,
people talk about reopening a closed ticket but I can't find how to
really
do that, except making it pending. How can that be done? There soesn't seem to be a direct way to simply change it...
Search for the ticket zoom, respond via note, or mail, or phone, set the state to open, submit. Hth Tyler Hepworth _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/