15 Sep
2006
15 Sep
'06
5:35 a.m.
Hi, OTRS v2.1 comes with reimplementation or new GUI (?) of the statistic framework. That's fine, but I think OTRS shall not try to rebuild better external tools specialized for statistic analysis. I just heard about JasperReports. Did anybody of you gained experience on cooperation of OTRS and JasperReports? If so, did you achieve to use the time within the working hours (e.g. for duration between ticket creation and closure) instead of just using mathematical time-differences. Bye, Alex