Re: [otrs] Error trying to install incident manager package

That worked! Thanks a lot LQ.

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On 2/9/2009 at 2:13 PM, in message <001e01c98aea$89363020$1412050a@QNAL001>, "LQ Marshall" wrote: Error: Got a packet bigger than 'max_allowed_packet' bytes, SQL: 'INSERT INTO package_r[..]

Have you increased the max_allowed_packet size in your mysql installation? Adding... [mysqld] max_allowed_packet=16M to the mysql configuration file. I have not attempted to install this package so I am unable to comment from experience. LQ ----------------------------------------------------------------------------- E-Mail correspondence to and from this sender may be subject to the North Carolina Public Records Law, and may be disclosed to third parties. ------------------------------------------------------------------------------