Re: [otrs] preserve formatting when fetching email

There should be an option Ticket::Frontend::ZoomRichTextForce which will be set to "Always show RichText if available" which should display any HTML messages. I think you need to show us some screenshots of what you are seeing in OTRS and what you expect to see? Steve On 10 July 2013 15:22, Girard James wrote:

Hello Steven,

Thanks a lot for your fast answer... My OTRS version is : 3.2.8-01

I checked some properties in "SysConfig" part, and I found this :

PostmasterAutoHTML2Text Converts HTML mails into text messages.

Is this the correct option?

Regards,

James G.

________________________________ De : Steven Carr À : User questions and discussions about OTRS. Envoyé le : Mercredi 10 juillet 2013 15h30 Objet : Re: [otrs] preserve formatting when fetching email

What version of OTRS are you running?

In later versions there are options in SysConfig which allow you to keep the HTML versions of emails as well as generate a text version.

Steve

On 10 July 2013 14:26, Girard James wrote:

...

Hello,

I'm a beginner with OTRS, and I would like to know if this software allows to preserve formatting when fetching email. Cause when I attempting to fetch emails via POP3 from a mailbox, all generated tickets into OTRS loose their original format.

Do you know a way to keep it safe?

Thanks in advance,

Regards,

James G.

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