Hi all, I would like to have OTRS send a notification to my cellular phone via SMS each time a new ticket is opened, I use the Clickatel SMTP->SMS gateway currently for other important system notifications. I'm looking at the Generic Agent system, having it call a script which would just send the required email to Clickatel, but it looks like the script is only given the ticket id + number, not anything more, interesting, specifically, I'd like the SMS to include the subject, and perhaps the submitter email address or a useful portion thereof. I could make the script dig the subject (& email) out of the database itself no trouble, but that wouldn't be very clean, it would be much better if the Generic Agent system could pass this interesting information on the command line so that the script (and me) needs to know nothing about the structure of the OTRS database. I can't see anywhere that this functionality (extended info on the command line to generic agents) can be turned on, and my PERL isn't good enough to really see where (or how) to add it, can anybody point me in the right direction? Or better yet, has anybody done it already? No sense re-inventing the round rolling things. Thanks in advance, James Sleeman **