Hi Ralph, On Tue, Sep 24, Ralph Müller wrote:
But now I experienced a problem with special characters (Umlauten) in the subject. If a customer uses such characters in the subject field and than he/ she answers to an reply, the answers is not attached to the existing case, a new case is opened instead.
I'm not sure if I understood you. Please send such a test message (with this subject) to our demo OTRS (demo[ad]otrs.org) and reply to the standard answer. In case the problem occures again enter it with the trouble ticket number into http://bugs.otrs.org/ take care Stefan -- Stefan Wintermeyer If anyone has any information, please dial 'O' and ask for the police. That number again: 'O'. (Chief Clancy Wiggum) "The Simpsons"