Hi all,

I did a test-upgrade from 3.1.11 to 3.2

It looks great but I have two problems and one question:

BLOCKING:

1) missing "new ticket" in customer interface

Apparently I have not the “new ticket” in customer web interface – quite strange !

I tested it with standard theme….

MINOR

2) search for customer ID in “customer” ->  “customer information” starts a query that never ends

                               it works if I search for customer user in the same screen

Anyone else experiencing the same problems ?

QUESTION

Curiosity: I created a test process (really great! Compliments to OTRS Dev group), but I cannot find a way/button to start it. Even the manual is not clear to me.

I thought there will be a “process ticket” or something like that..

Kind regards,

Massimo Bianchi

Npo Sistemi S.p.A. - Gruppo Npo

S.S.11 Padana Superiore 28

20063 Cernusco S/Naviglio MI

Tel: +39 02 92596.322

Cell: +39 348 5852275

Fax: +39 02 92140548

Skype: massimo.bianchi

Lync: massimo.bianchi@nposistemi.it

Mail: massimo.bianchi@nposistemi.it

Web: http://www.nposistemi.it