On 3/18/03 10:04 PM, "Martin Edenhofer" wrote:
A) The agent-follow-up-notification must be enabled in the agent preferences. (added new chapter to the doc: http://otrs.org/pages/index.pl?Action=Ext&Site=Docu-CVS/notification.html)
I do have notification turned on, and you're saying that the lock-state of the ticket should not affect notifications (meaning I should still get follow-up notifications even though the tickets lock themselves)? So maybe since I'm not getting notifications points to a local problem. I assume OTRS keeps a log of the things it tries to do. I'll ask my installer to take a look. -- Wes Plate Automatic Duck, Inc. http://www.wesplate.com http://www.automaticduck.com Automatic Composition Import now shipping for Mac OS X! http://www.automaticduck.com/products/auto_comp_import/