Hi there,

 

I have a huge problem that make my agents loosing trust in OTRS (they are about to switch back to Outlook).

 

The forward function does not forward all attachements.

 

I have a ticket where I have four attachments:

 

- file1                              that is a copy from the original email (don’t know why this file is there)

- image001.gi         f        that is the logo from the customer contained in the incoming email

- ro_parameters6 0.doc    one doc word (with a space in the name)

- model_notification_longtextfollowingblabla.doc    one other doc word with a long name

 

When I click forward, I just got the ro_parameters6 0.doc document attached.

 

The three others files are not there anymore …

 

Any idea?

 

Many thanks for your help …

 

Philippe

 

 

Philippe Martignier

Communications Division

Customer Service Center

Email : Philippe.Martignier@wipo.int

Phone : 00 41 022 338 72 36

Building : NC

Office : 3, 316

 


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