I have a separate custom built service that automates inputting information such as customer information, queue information, and customer company information directly into the OTRS database.  Whenever an item such as a customer is added or updated via this process, the changes don’t appear in the OTRS web interface until I go into another customer and hit update.  I’m assuming this is some sort of caching that helps improve the performance of OTRS and by inputting directly into the DB, the cache is not being rebuilt but by hitting update, it gets rebuilt.

So my question is, is there a way to automatically rebuild the cache so I don’t have to manually hit update?  Or maybe it’s already being rebuilt every so often via a cron job that I haven’t noticed?

Any assistance is greatly appreciated!

Nick

OTRS 3.2.1