Re: [otrs] External Company DB and Exchange Contacts

Hi, Here I wrote short explanation about the external customer database integration I did in our company. Since you use Postgresql I recommend you to use integration based on database schemas and views - it allows you to have single database connection and reliable foreign keys. It will save time for writing complex code if for example you want to do time accounting for different customers. In this case the report (usually) is just a simple join of 2-3 tables. http://lists.otrs.org/pipermail/otrs/2008-August/024394.html Cheers, Atanas Karashenski BlueBoard LLC