All: I am relatively new to OTRS and have been looking for a way to merge tickets (or in our terminology attach one ticket to another). This has been a show stopper for us in our consideration of OTRS. Well, there seems to be a relatively simple means of doing so. Since I have seen a number of postings referring to this, I am sending the process. 1.) Grab the Ticket hook and number of the ticket you are attaching to 2.) Enter the Zoom view of the new ticket or article . 3.) Enter the Forward option 4.) Enter your to address as the TO address 5.) Replace the ticket hook & number with that in #1 6.) close/move the ticket you forwarded the message from (or whatever you want to do with it) The only problem I see with this is that forwarded HTML text is not rendered correctly (i.e. seen as text). This may be due to my mailer or my inexperience. While this seems like many of steps, it is fairly simple in practice. From my point of view, it is only one or two additional (but small) steps from what we have currently. Maybe some of you have done this already and/or have a better work around. If you do, please add to this thread. Regards, Michael Witkowski