Hi, we use OTRS 2.0.4 with agent-LDAP-authentication. Today, when a new agents wants to login, he has to do this twice * 1st login - OTRS-account is created within DB-table system_user (OTRS replies after correct LDAP-authentication: "panic, no user data" * 2nd login is successfull * now a agent with admin-permissions must add the new agent to users-group. This procedure is fine for single new agents. But now I want to add 35 new agents by batch-job (because the use of OTRS will be widely expanded ;-)) How can this be achieved? I think by: * adding the agents to system_users (pw, salutation, first_name, last_name need not to be set because they are overwritten by LDAP) * adding these user_ids to all group_ids (within group_user) they shall belong to. Partial permissions they don't own must be added with permission_value = 0. * Personal queues can be set within personal_queues. * Must I set their preferences within user_preferences? Can it be done partial or must all preferences be set? It would be great if someone made experiences to be shared on these topics. Bye, Alex