What size is the attachment -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of J Yunke Sent: Thursday, September 13, 2007 2:53 PM To: otrs@otrs.org Subject: [otrs] Attachments Cause "Need Filename!" and "Need Content!" Errors Hi -- I'm new to OTRS, so feel free to RTRM me as needed! I do the following: 1. Admin-Area, Attachments, add an attachment. No errors. 2. Admin-Area, response, add the above attachment. No errors. 3. Ticket, Zoom, respond using the above response. The attachment doesn't show on the screen, and before I click Submit, I get this in the logs: ERROR: OTRS-CGI-10 Perl: 5.8.5 OS: linux Time: Thu Sep 13 13:47:56 2007 Message: Need Filename! Traceback (9969): Module: Kernel::System::Web::UploadCache::FS::FormIDAddFile (v1.7 ) Line: 73 Module: Kernel::System::Web::UploadCache::FormIDAddFile (v1.6 ) Line: 138 Module: Kernel::Modules::AgentTicketCompose::Run (v1.30) Line: 498 Module: Kernel::System::Web::InterfaceAgent::Run (v1.22) Line: 670 Module: ModPerl::ROOT::ModPerl::Registry::usr_local_projects_otrs_bin_cgi_2dbin_inde x_2epl::handler (v) Line: 48 Module: (eval) (v1.81) Line: 202 Module: ModPerl::RegistryCooker::run (v1.81) Line: 202 Module: ModPerl::RegistryCooker::default_handler (v1.81) Line: 168 Module: ModPerl::Registry::handler (v1.99) Line: 30 ERROR: OTRS-CGI-10 Perl: 5.8.5 OS: linux Time: Thu Sep 13 13:47:56 2007 Message: Need Content! Traceback (9969): Module: Kernel::System::Web::UploadCache::FS::FormIDAddFile (v1.7 ) Line: 73 Module: Kernel::System::Web::UploadCache::FormIDAddFile (v1.6 ) Line: 138 Module: Kernel::Modules::AgentTicketCompose::Run (v1.30) Line: 498 Module: Kernel::System::Web::InterfaceAgent::Run (v1.22) Line: 670 Module: ModPerl::ROOT::ModPerl::Registry::usr_local_projects_otrs_bin_cgi_2dbin_inde x_2epl::handler (v) Line: 48 Module: (eval) (v1.81) Line: 202 Module: ModPerl::RegistryCooker::run (v1.81) Line: 202 Module: ModPerl::RegistryCooker::default_handler (v1.81) Line: 168 Module: ModPerl::Registry::handler (v1.99) Line: 30 ---- I have tried both FS and DB-based WebUpload configurations; both generate the same error. How do I use attachments? Permissions look correct. My environment: Red Hat Enterprise Linux AS release 4 (Nahant Update 5) Apache/2.0.52 mod_perl-1.99_16-4 otrs 2.2.2 Thanks for your help! -- Justin _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/