Unfortunately if the users were putting in a relevant title this would be unnecessary...

Ticket title is already showing - where can I change what is displayed there?

----- Message from nils.leideck@leidex.net ---------
    Date: Tue, 16 Feb 2010 18:30:43 +0100
    From: Nils Leideck - ITSM <nils.leideck@leidex.net>
Reply-To: "User questions and discussions about OTRS." <otrs@otrs.org>
Subject: Re: [otrs] Including free text fields in dashboard view?
      To: "User questions and discussions about OTRS." <otrs@otrs.org>

Hi,

On 12.02.2010, at 20:04, Jefferson Davis wrote:

We would like to include selected free text fields in the dashboard view.  Too many users are putting in highly detailed subjects like "Computer Help" *sigh*...
Can someone point me in the right direction as to where this could be configured?  Is it even possible?

 

instead I would recommend to jst change the Ticket titel.

This is be default enable for the "Free Fields" action in the TicketZoom View.

Nils Leideck

-- 
Nils Leideck
Senior Consultant

nils.leideck@leidex.net
nils.leideck@otrs.com

http://webint.cryptonode.de / a Fractal project

CU @ CeBIT 2010 in Hannover, Germany and get to know more about OTRS 
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----- End message from nils.leideck@leidex.net -----

--
Jefferson K Davis
Technology and Information Systems Manager
Standard School District
1200 North Chester Ave
Bakersfield, CA 93308
661.392.2110

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