Re: [otrs] Compose Answer (email)

The problem is fixed, at "Responses <-> Queues", must select answers then submit. thanks much for all. 2010/3/2 yuan ywong

the answers are assigned to all my new queues, if there is any other setting need to do. thanks!

2010/3/2 Nils Leideck - ITSM :

...

Hi, On 01.03.2010, at 16:03, yuan ywong wrote:

I re-tested, and there is "empty answer" is avaiable of all of system queue tickets, but unavailable of my own added queues.

you will have to assign the answers to the new queue in the admin panel in "Responses <-> Queues"

Nils Leideck

-- Nils Leideck Senior Consultant

nils.leideck@leidex.net nils.leideck@otrs.com

http://webint.cryptonode.de / a Fractal project

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/