The existing tickets will not be affected. I've done this change on my own system. -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Randy Rodriguez Sent: Tuesday, July 03, 2007 4:01 PM To: otrs@otrs.org Subject: [otrs] changing the Ticket::Hook: I would like to change the Ticket::Hook: from the default Ticket# since we are interacting with another company who also uses OTRS and it has caused some issues. What would happen to the existing open tickets if I were to make the change? Or does anybody have a procedure to make the change while tickets are still open? Thanks in advance - Randy ____________________________________________________________________________ ________ Looking for a deal? Find great prices on flights and hotels with Yahoo! FareChase. http://farechase.yahoo.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/