On 10/28/2010 09:52 AM, Steve Clark wrote:
Hello,
anyone tried to upgrade from 2.4.7 to 2.4.9 with ITSM installed.
I got the following: 1:otrs warning: /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketClose.dtl created as /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketClose.dtl.rpmnew warning: /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketEmail.dtl created as /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketEmail.dtl.rpmnew warning: /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketFreeText.dtl created as /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketFreeText.dtl.rpmnew warning: /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketNote.dtl created as /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketNote.dtl.rpmnew warning: /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketOwner.dtl created as /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketOwner.dtl.rpmnew warning: /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketPending.dtl created as /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketPending.dtl.rpmnew warning: /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketPriority.dtl created as /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketPriority.dtl.rpmnew warning: /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketResponsible.dtl created as /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketResponsible.dtl.rpmnew
In doing a diff between the files it looks like ITSM changed these files and now the upgrade didn't work correctly??? I cp the *.dtl.rpmnew to the corresponding .dtl then reinstalled the ITSM modules that said needed to be re-installed. Was this the correct procedure?
Thanks, -- Stephen Clark *NetWolves* Sr. Software Engineer III Phone: 813-579-3200 Fax: 813-882-0209 Email: steve.clark@netwolves.com http://www.netwolves.com