Hi,

I have this question:

I would like to perform a custom research in my otrs when I log in as an agent.

In the AgentTicketSearchResultShort page I’d rather see these fields:

Ticket    Create Time      Close Time         From     State     Ticket    Agent   Customer ID

Than:

Tcket     Age(!!!) From   State     Ticket    Agent   Customer ID

Editing the AgentTicketSearchResultShort.dtl file (in Program Files\OTRS\OTRS\Kernel\Output\HTML\Standard) I replaced “Age” field with “Created” and a I obtained the Create Time in my search view.

I don’t Know hot to find the close time.

Anyone can help me?

Thanks,

Alessandro