Hey there,
You can set a default queue for your customers very easy.
Ticket -> Frontend::Customer::Ticket::ViewNew::CustomerPanelOwnSelection:
There you can yust type in your "Raw" queue and the name under which the customer will see it.
Mit freundlichen Grüßen / Kind regards
Markus Moj
IT Infrastructure & Services
TimoCom Soft- und Hardware GmbH
In der Steele 2
D-40599 Düsseldorf
Tel: +49 211 88 26 80 14
Fax: +49 211 88 26 70 14
eMail: MMoj@TimoCom.com
www.TimoCom.com
Geschäftsführer: Jens Thiermann, Gunther Matzaitis
Amtsgericht Düsseldorf, HRB 34489
"Fernando Della Torre" ---28.09.2009 16:35:19---Hello everybody!
From: |
"Fernando Della Torre" <fdts@santelisavale.com.br> |
To: |
<otrs@otrs.org> |
Date: |
28.09.2009 16:35 |
Subject: |
[otrs] Define default queue |
Sent by: |
otrs-bounces@otrs.org |
Hello everybody!
We've been using OTRS as our service desk tool for about 6 months and we're very happy with it.
Today, when a customer logs on to OTRS and creates a new ticket he is able to choose the destination queue and set type and priority for this new ticket.
What we would like to do was to hide the queue list from customers and make OTRS send all the tickets to a default queue, with default type and priority, so we would have an agent working on this queue classifying the tickets and moving them to the apropriated queue and with the correct priority.
How could we do this? Anyone has made it already?
Any help will be very appreciated!
Regards,
Fernando Della Torre---------------------------------------------------------------------
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