2 Jan
2006
2 Jan
'06
3:30 p.m.
hello everybody, is there any way to define for each customer an attrobutes that correspond to its contracted time-to-fix in the SLA. then once the ticket is clotured, we are able to know if the time-to-fix commitment has been fullfiled or not ? kind regards --------------------------------- Nouveau : téléphonez moins cher avec Yahoo! Messenger ! Découvez les tarifs exceptionnels pour appeler la France et l'international.Téléchargez la version beta.