30 Dec
2007
30 Dec
'07
7:22 p.m.
Maurice James Ny wrote:
Our organization is broken up into districts. I just wanted the other districts within our organization to able to push entire tickets up to the HQ if they could not handle the request. SO if I see a ticket labeled with LATicket# 200710xxxxxxx it could be processed accordingly. I know remedy has the functionality to be able to share tickets.
I don't believe OTRS has this functionality. Nils Breunese.