Re: [otrs] changes to the customer frontend

Craig Meirick wrote:

I am looking for a way to limit the queue selection in the [customer::new ticket::to] field. I would like for my customers to only have a choice of one or two queues. This way the customer will not see all the queues, only the ones that I choose.

Thank you for your help.

I believe you should be able to achieve this using the ACL feature in OTRS: http://doc.otrs.org/2.2/en/html/c1881.html Nils Breunese.